Sales & Customer Support · Remote · Bhadrapur, Nepal
Five years of experience supporting customers in SaaS companies, managing support queues, onboarding users, maintaining CRM workflows, and resolving issue efficiently. Experienced in remote work and comfortable collaborating with async teams while keeping communication clear, organized, and customer-focused.
I'm Sabin Timsina, a customer success and SaaS operations professional based in Bhadrapur, Nepal. My work lives at the intersection of customer support, sales operations, and retention — always in remote-first SaaS environments.
I'm good at keeping customers happy, converting leads into paying users, and building the automations that make both things scale. I've worked across the full customer lifecycle — from first-touch support to upsell conversations to churn prevention.
Outside of tools and workflows, I care about clear communication and making people feel genuinely helped.
EF SET Certificate — C1 Advanced EnglishManaging sales operations, customer engagement, and digital funnel strategy for a SaaS business.
Supported customer growth, onboarding, and automated lifecycle workflows for an email marketing SaaS.
Handled support and success for a platform with 3,000+ active users.
I'm open to customer success, SaaS support, and sales operations roles. Feel free to reach out by email or WhatsApp — I typically respond within a day.